All State Sucks

You're in good hands? What a load of bull.

Well I was in a car accident last August of 2008. Anyways, my car was parked on the side of the road and I was just going to someone's door and leaving so I was still outside. Some lady backed out of her driveway really fast and hit my car. I then get a written statement from her saying that she was responsible for all damages and a copy of her insurance. I also should mention that I called the police so they were there to witness everything.

Anyways, it turns out she had not been paying for her insurance so she wasn't covered. However, I have All State full coverage so they took care of everything. I still had to pay $500 deductable though which was understandable at the time because I was promised by All State that it would be paid back without a doubt.

Over the course of a year, they constantly said us reminders that they are working on the case and that we will be paid back shortly. Then, exactly a year later, we receive a letter from them telling us that we should hire our own lawyer to receive our money back. I thought that was completely bogus. I had a letter from the lady saying it was all her responsibility and everything. I had her name, number, address, driver's license number. It is completely ridiculous that they can charge us so much for car insurance and charge us a deductable payment for something we weren't at fault with. Then they gave me false hope about getting my money back. I hate All State.